Job DescriptionCustomer Success Manager
£50k-£70k Base Salary + £20k OTE
Hybrid - 1 day x per week in London office
Experience within HVAC and Energy software required.
Role Overview
A hugely successful multinational conglomerate, that produces automotive batteries, electronics, and HVAC equipment seeking an experienced Customer Success Manager will play a vital role in supporting large-scale clients, including hospitals, data centres, and high-rise buildings, ensuring they maximize the value and efficiency of their advanced HVAC solutions. Working within a global team of 15, you will be the primary point of contact for clients, guiding them through onboarding, training, and software integration alongside our boilers and chiller plants. Youll manage client relationships, optimize software use to enhance energy performance, and provide proactive, data-driven insights to anticipate and address client needs. This role involves close collaboration with engineering, product, and technical support teams to troubleshoot issues, deliver seamless project execution, and advocate for clients needs within the organization.
Key Skills
- 3+ years Customer Success experience with a focus on HVAC, Boiler and Chiller Plant software.
- Knowledge and experience within IOT and Manufacturing SaaS
- Experience managing global, enterprise level accounts.
The Company
Oscar enterprise has partnered with a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places and the planet. The company is at the forefront of shaping the future across industries like healthcare, education, data centres, airports, stadiums, manufacturing, and more through a cutting-edge digital platform. Supported by a global team of 100,000 experts in more than 150 countries, they offer the worlds most extensive portfolio of building technology, software, and service solutions, representing some of the most trusted names in the industry. If youre looking for a chance to advance your long-term career with exposure to multiple sectors of manufacturing software, this could be the perfect opportunity for you.
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